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Q. Which type of training would be best for me, group class or in-home training?
A. You can find the benefits of both types of training by viewing our web page on group classes and private in-home training.

Q. If my dog gets spayed or neutered during the session what should I do?
A. Follow your vet's recommendation on this. You may attend class without your dog and apply what you see in class when you get home. Please consider this type of procedure when you select a class schedule.

Q. If I must miss a class can I make it up?
A. We allow you to attend a same-level at any of our locations to make up the one you have missed.

Q. Is there an age limit for my dog?
A. Age for puppy class ranges from 10 weeks to 6 months. All other classes include dogs 6 months or older unless otherwise determined by the instructor. Please keep in mind some older dogs do not tolerate the stress of a group class very well. For such dogs we recommend private instruction.

Q. May the whole family attend class?
A. We encourage our clients to consider the need to pay close attention to the instructors during class. In the past, many dogs have been accompanied by both dog parents or a parent and child. Well-behaved children are certainly welcome, but we request that you bring only one extra person with you to any given class, as space is limited.

Q. May I bring two dogs at the same time?
A. Each dog must have an exclusive handler. Each dog will require an individual registration fee. Each dog will be considered a unique individual in class.

Q. Is there any specific breed that you do not allow in class?
A. Each dog handler will be required to fill out and return a dog profile document that explains the history of the dog. We do not discriminate against any particular breed. If we feel we need to meet the dog prior to class we will set up a time at your convenience to evaluate your dog and discuss the dog’s history.

Q. If my dog is not friendly may I attend class?
A. We would require a pre-class evaluation to answer that question. Some dog aggressive cases can be managed with training and some need behavior modification. We are not dog behaviorists. Each case needs individual attention to properly evaluate the dog's needs.

Q. If I must quit class during the session may I have a refund?
A. We do not refund any portion of the registration fee once class has begun. Please consider all your schedule demands prior to signing up for a session. In the event of an unplanned schedule change we do allow you to pick up missed classes in a future session or at another location.

Q. Is there any prerequisite for attending your advanced training classes?
A. We prefer that you have attended one of our classes prior to joining an advanced training class. Our training methods are new to some people and their dogs. We would be glad to make a pre-class evaluation of the dog and its past training in an effort to give us and the dog handler the level of confidence needed to successfully navigate the demands of advanced training.

Q. How many dogs do you allow in a group class?
A. We limit Puppy class to 8 dogs. All other classes allow no more than 6 dogs. There are typically 2 trainers present for each class to allow time for individual attention with each class member.

Q. What type of vaccination records are required to attend your classes?
A. For group classes we ask that you provide proof of the following: Distemper, Hepatitis, Leptospirosis, Parvovirus, Parainfluenza (DHLPP) Rabies and Bordetella. Heart worm prevention is also required. We will keep a photocopy of your vaccination records in our files. For in-home training Bordetella is not required.

Q. Do I have to commit to a particular class or is it OK to attend the same level class on different days?
A. We require you to attend class during the same time slot each week. This way we ensure that our space limitations will not be exceeded by too many dogs. You are welcome to make up a single missed class at another time and location.

Q. Do you accept credit cards?
A. No. All of our services must be pre-paid by check, money order or cash.

Q. May I bring my vet records, registration information and payment with me the first night of class?
A. No. In an effort to maximize our time training you and your dog, we prefer to handle all paperwork in advance.